Privacy Policy

At Cup Petal, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, make a purchase, or engage with our services.

By using our website or providing us with your information, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information – such as your name, email address, phone number, and shipping address.

  • Payment Details – including billing address and payment method (note: we do not store your full credit/debit card details; these are handled securely by our payment providers).

  • Account Information – such as username, password, and order history.

  • Technical Information – such as IP address, browser type, device information, and website usage data through cookies and analytics tools.

2. How We Use Your Information

The personal information we collect may be used for the following purposes:

  • To process and fulfill your orders

  • To communicate with you regarding your purchases, inquiries, or customer support needs

  • To personalize your shopping experience on our website

  • To send you marketing communications, offers, and updates (with your consent)

  • To improve our website functionality, services, and customer experience

  • To comply with legal obligations and prevent fraud or misuse

3. Sharing Your Information

We value your privacy and will never sell or rent your personal information. However, we may share your data with trusted third parties in the following situations:

  • Service Providers: such as payment processors, shipping partners, and IT service providers who help us operate our business.

  • Legal Compliance: when required by law or to protect our rights, property, or safety.

  • Business Transfers: in the event of a merger, acquisition, or asset sale, your data may be transferred as part of the business.

4. Data Security

We take appropriate security measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. This includes using SSL encryption, secure payment gateways, and restricted access to your data.

While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet is 100% secure. Therefore, we cannot guarantee absolute security.

5. Your Rights and Choices

You have the right to:

  • Access, update, or correct your personal information

  • Request the deletion of your personal data, subject to legal and business obligations

  • Option out of receiving marketing communications at any time

  • Disable cookies through your browser settings

To exercise any of these rights, please contact us using the information provided below.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and understand user behavior. You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain site features or functionality.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies before providing any personal information.

8. Children’s Privacy

Cup Petal does not knowingly collect or store personal information from children under the age of 13. If we become aware that we have inadvertently collected such information, we will take immediate steps to delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Continued use of our website after any changes indicates your acceptance of the revised policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Cup Petal
Email: info@cuppetal.com

Thank you for trusting Cup Petal. Your privacy is important to us.