Refund Policy
At Cup Petal, we take great pride in the quality of our products and aim to ensure complete customer satisfaction. If, for any reason, you are not satisfied with your purchase, we offer a fair and transparent replacement policy, outlined below.
Product Replacement Policy
We offer a replacement service for products that meet the following conditions:
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The product must not be opened, used, or damaged.
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The request must be made within 7 days of receiving your order.
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The product must be in its original packaging, with all tags, labels, and accessories intact.
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A quality inspection will be conducted once the product is returned to us. If the product passes our return condition check, a replacement will be issued.
How to Request a Replacement
To request a replacement, please follow these steps:
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Contact our customer support team at [insert email or phone number] within 7 days of receiving your order.
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Provide your order number and a brief explanation of the issue.
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Our team will guide you through the return process and arrange for the product to be collected or returned.
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Once the item is received and inspected, we will notify you of the replacement status.
Important Notes
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Opened or used items are not eligible for replacement.
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We do not offer cash refunds at this time. Only replacements are allowed based on product eligibility.
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In case the same product is out of stock, a suitable alternative or store credit may be offered.
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Return shipping costs may apply unless the item was delivered damaged or incorrect.
Damaged or Incorrect Products
If you receive a damaged or incorrect product, please contact us immediately with clear photos of the item and packaging. We will prioritize your case and arrange a quick replacement at no additional cost.
Contact Us
For any questions or concerns regarding your order or our replacement policy, please contact us:
Cup Petal Customer Support
Email: info@cuppetal.com
Your satisfaction is our priority. Thank you for choosing Cup Petal.